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Tennessee Lottery temporarily closes claim centers at Nashville headquarters and district offices

Players can claim prizes less than $600 at retailer locations or mail in any prize claim

NASHVILLE, March 23, 2020 — Tennessee Education Lottery (TEL) CEO Rebecca Hargrove today announced the claim centers at Nashville Headquarters and all District Offices are temporarily closed in response to Gov. Bill Lee’s Executive Order No. 17 and Nashville Mayor John Cooper’s “Safer at Home” order during the Coronavirus pandemic.

TEL District Offices are in Chattanooga, Memphis and Knoxville.

Players can continue to claim prizes less than $600 at retailer locations, or players can mail in any prize claim to avoid unnecessary trips.

“The most important thing right now is for all our players to take the appropriate precautions to stay safe and healthy. Players with winning tickets can rest assured their prizes will be paid,” Hargrove said.

Players should remember to sign the back of their tickets, and it is suggested to use registered mail when mailing claims. All mail-in claims must be postmarked before the expiration of the 180-day claim period for drawing-style games and 90 days after the announced instant game end date. All claims must be mailed to the Tennessee Education Lottery, P.O. Box 290636, Nashville, TN 37229-0636. Players should visit tnlottery.com for additional details.

Drawings will continue as scheduled, and game orders will continue to be filled and shipped to retailer locations.

Claim centers are tentatively scheduled to resume normal business operations April 6. By law, the prize expiration date cannot be extended.

About the Tennessee Education Lottery Corporation

The Tennessee Education Lottery Corporation operates entirely from the revenue it generates through the sale of its products. Since January 20, 2004, the Lottery has raised more than $5.25 billion to fund designated education programs, including college grants, scholarships, Drive to 55 initiatives and after-school programs. In addition to the educational beneficiaries, players have won more than $14.5 billion in prizes and Lottery retailers have earned more than $1.3 billion in retailer commissions.

For additional information, visit tnlottery.com and follow the TEL on Facebook, Twitter & Instagram.

Media Contact

Dave Smith
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Tennessee Lottery temporarily closes claim centers at Nashville headquarters and district offices Players can claim prizes less than $600 at retailer locations or mail in any prize claim

Tennessee lottery headquarters

Currently, the Nashville Headquarters claim center and the claim centers at the district offices in Chattanooga, Knoxville and Memphis will be open for walk-in claims, Monday through Friday from 9 a.m. to 3 p.m. Claims by appointment are discontinued.

  • Do not enter a claim center if you are feeling sick or if you have been exposed to a person with a confirmed case of COVID-19.
  • Only one person is allowed in the claim center at any time.
  • Please practice social distancing while waiting to claim.​​​​​​​

Players who win prizes of $200,000 or more must claim their prize at the Nashville Headquarters.

Players can claim prizes less than $600 at any of our retailer locations.

Prizes of $600 or more can be claimed by mailing in the actual signed winning ticket (no copies accepted) with appropriate documentation and a completed claim form to P.O. Box 290636, Nashville, TN 37229-0636.

Reminder: All claims for drawing-style tickets must be made or postmarked (if mailed) within 180 days after the official winning draw date for that ticket and 90 days after the announced game end date for instant tickets.

Click here for the updated How to Claim information.

To contact us with all other questions, please click here.

Frequently Asked Questions

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For instant games, the winner has 90 days from the announced end of game. For drawing-style games, players have 180 days after the date of the drawing to claim their prize for a winning ticket.

Yes, Lottery prizes can be shared. Winners can decide how to share the prize before they claim it. However, the Tennessee Education Lottery (TEL) will only issue one check for any prize won. The check can be issued to an individual, corporation, organization, partnership, trust, or estate. Any non-individual claim must provide documentation of authority to the TEL before the prize is paid. The TEL will accept Internal Revenue Service (IRS) Form 5754 if a group of individuals is claiming a prize. The form must be provided at the time the prize is claimed, and each of the group members will be subject to all applicable federal, state, and debt setoff withholdings and identification requirements. Please go to www.irs.gov to obtain instructions and Form 5754 prior to arriving at TEL.

Yes. The State of Tennessee does not tax lottery winnings, but prizes are subject to federal income taxes. For more information, please contact the Internal Revenue Service at 1-800-829-1040 or www.irs.gov

In accordance with the Tennessee Education Lottery Implementation Law, the Tennessee Education Lottery Corporation releases the name, home state, and hometown of winners if an eligible request is received for such information.

A person who wins a Powerball, Mega Millions, or Lotto America jackpot has 60 days from the date the player becomes entitled to the prize to choose either the lump sum or annuity payment. Annuity payments for the Powerball, Mega Millions, and Lotto America jackpots will be paid in 30 graduated annual payments.

A Lottery prize is just like any other asset. You can pass any remaining annuity payments on to your heirs or to anyone else.

Lottery tickets are bearer instruments, just like cash. If you lose your ticket, anyone can claim it. It is always wise to sign your ticket immediately after purchase to identify it as yours and to help prevent someone else from cashing it, in the event that it is lost or stolen.

Tennessee lottery headquarters Currently, the Nashville Headquarters claim center and the claim centers at the district offices in Chattanooga, Knoxville and Memphis will be open for walk-in ]]>