Categories
BLOG

ri lottery jobs

Call Center Associate I

Providence, RI, US, 02903

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Work Schedule

Currently hiring for Second Shift: 2:30pm – 11:00pm

Responsibilities

IGT, the global leader in gaming, is looking for a Call Center Associate who can lead our Global Consumer Service teams based in multiple geographies. This role will be responsible for providing exceptional customer service support to lottery and online gaming consumers.

This position requires remote training and a work from home set-up. You will be required to have a high-speed internet connection with a hard-wired connection into your router. This service is paid by the employee. A safe and quiet place to work using company provided equipment is also required. Answers inbound calls, emails and chats from online players and lottery customers.

Qualifications

  • High school diploma or equivalent
  • 1-year customer service experience preferred
  • Positive and customer-focused mindset
  • Strong listening, analytical and problem-solving skills
  • Ability to empathize with a customer and take ownership of an issue
  • Strong verbal and written communication skills
  • Ability to make decisions and explain products and actions
  • Exceptional time management skills
  • Detail oriented with a strong sense of urgency
  • Ability to operate and navigate through functions, basic data entry skills, and strong customer service skills
  • Must pass a security background check

How You Make an Impact

  • Answers calls, emails and chat providing friendly, prompt, accurate, level service to clients related to: online wagering, financial history, payment registration, promotions, how to play, how to create an account, geo-location, KYC, mobile app, second chance entries, loyalty points, etc.
  • Answer inquiries by identifying and assessing customer’s needs, researching, locating, and providing information
  • Maintaining customers records by documenting all customers interactions
  • Consistently promote and enhance excellent customer relations
  • 24 x 7x 365 call center, weekends and holidays required

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

Providence Call Center Associate I – RI, 02903

48 Lottery Jobs in Rhode Island

Web Application Software Engineer

Lottery: Lottery games are one of the biggest consumer products on the planet and Scientific Games is the world’s largest supplier. Our lottery games have been entertaining and thrilling players .

Web Application Software Engineer

Lottery: Lottery games are one of the biggest consumer products on the planet and Scientific Games is the world’s largest supplier. Our lottery games have been entertaining and thrilling players .

Store Associate

Complete customer transactions accurately and efficiently ensuring compliance to age restricted regulations such as tobacco, lottery, and alcohol * Maintain a world class standard of cleanliness .

Store Associate

. as tobacco, lottery, and alcohol Maintain a world class standard of cleanliness throughout the interior and exterior of the store Multi-task by having the ability to. change stations between .

Marketing Analyst

Develop relationships with Lottery product managers and staff for regular communication on draw game initiatives * Perform other duties as assigned Qualifications * Strategic, creative, and .

Marketing Analyst

Develop relationships with Lottery product managers and staff for regular communication on draw game initiatives * Perform other duties as assigned Qualifications * Strategic, creative, and .

Marketing Analyst

Develop relationships with Lottery product managers and staff for regular communication on draw game initiatives * Perform other duties as assigned Qualifications * Strategic, creative, and .

Call Center Associate I

This role will be responsible for providing exceptional customer service support to lottery and online gaming consumers. This position requires remote training and a work from home set-up. You will .

Call Center Associate I

This role will be responsible for providing exceptional customer service support to lottery and online gaming consumers. This position requires remote training and a work from home set-up. You will .

Call Center Associate I

This role will be responsible for providing exceptional customer service support to lottery and online gaming consumers. This position requires remote training and a work from home set-up. You will .

Team Supervisor

Complete customer transactions accurately and efficiently ensuring compliance to age restricted regulations such as tobacco, lottery, and alcohol * Maintain a world class standard of cleanliness .

Field Service Tech I

Responsibilities Performs a variety of duties related to the troubleshooting, maintenance and repair of video lottery/gaming terminals down to the sub-assembly level and boards, under general .

Field Service Tech I

Responsibilities Performs a variety of duties related to the troubleshooting, maintenance and repair of video lottery/gaming terminals down to the sub-assembly level and boards, under general .

Team Supervisor

. lottery, and alcohol Maintain a world class standard of cleanliness throughout the interior and exterior of the store Lead team deployment while having the ability to change stations between register .

Assistant Manager

Lead inventory, lottery, and cash management processes * Assist the GM in creating a culture of engaged Associates * Foster a warm, welcoming, and positive customer experience * Comply with programs .

Security Officer II

With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology. Work Schedule Second shift: 2pm – 10pm Responsibilities An .

Security Officer II

With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology. Work Schedule Second shift: 2pm – 10pm Responsibilities An .

Security Officer II

With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology. Work Schedule Second shift: 2pm – 10pm Responsibilities An .

Assistant Manager

Lead inventory, lottery, and cash management processes * Assist the GM in creating a culture of engaged Associates * Foster a warm, welcoming, and positive customer experience * Comply with programs .

Sr. Technology Manager

This position will also provide tactical and strategic direction for supporting IGT’s POS Terminal Platform and Multimedia products supporting Lottery customers. Responsibilities * Lead the .

Did You Apply To This Job?

We will use this feedback to improve your job matches.

Why didn’t you apply to this job?

Thanks for letting us know

Your feedback helps keep ZipRecruiter safe.

48+ Lottery Jobs in the Rhode Island area

Get new jobs emailed to you daily

You Already Have an Account

We’re sending an email you can use to verify and access your account.

If you know your password, you can go to the sign in page.

Browse 48 RHODE ISLAND LOTTERY job ($20K-$43K) listings hiring now from companies with openings. Find your next job opportunity near you & 1-Click Apply!