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Printer Does Not Pick up or Feed the Paper/”No Paper” Error

Check1 Make sure paper is loaded.

Check2 When loading paper, consider the following.

When loading two or more sheets of paper, align the edges of the sheets before loading the paper.

When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.

However, paper may not feed correctly at the maximum capacity, depending on the type of paper or environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of paper you load at a time to less than half of the paper load limit.

Always load the paper in portrait orientation, regardless of the printing orientation.

When you load the paper on the rear tray , place the print side facing UP and align the right and left paper guides with the paper stack.

In the cassette , be sure to load only plain paper.

When you load the paper on the cassette , place the print side facing DOWN and align the right/left/front paper guides with the paper stack.

Check3 Is paper too thick or curled?

Check4 When loading envelopes, consider the following.

When printing on envelopes, see Loading Envelopes in Rear Tray, and prepare the envelopes before printing.

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

Check5 Make sure media type and paper size settings match with loaded paper.

Check6 Make sure that there are not any foreign objects in the rear tray .

If the paper tears in the rear tray , see List of Support Code for Error (Paper Jams) to remove it.

If there are any foreign objects in the rear tray , be sure to turn off the printer , unplug it from the power supply, then remove the foreign object.

If the feed slot cover is opened, close it slowly.

Check7 Clean paper feed roller .

Cleaning the paper feed roller abrades it, so do this only when necessary.

Check8 If two or more sheets of paper feed from cassette at once, clean inside of cassette .

Check9 Are transport unit cover and rear cover attached properly?

See Rear View for the positions of the transport unit cover and the rear cover .

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  1. TS8300 series
  2. Frequently Asked Questions
  3. Printing Problems
  4. Printer Does Not Pick up or Feed the Paper/”No Paper” Error

Printer Does Not Pick up or Feed the Paper/”No Paper” Error Check1 Make sure paper is loaded. Check2 When loading paper, consider the following. When loading two or more sheets of paper,

My Computer Printer Won’t Pull in Paper

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Desktop printers offer reliable service that becomes an accustomed part of your daily office routine. If your hardware suddenly refuses to feed paper into its output mechanism, plan on substituting diagnostic procedures for page output until you track down the source of your problems. These symptoms can point to causes ranging from hardware configuration to paper selection. Examine your device and your media closely to locate and correct the reason your printer has lost its appetite.

Paper Feed Mechanism Setup

Some printers incorporate feed guides, paper supports and other mechanisms designed to promote proper paper pickup. On printers with adjustable-size or manual-feed trays, sliding guides snug up beside the stack of sheets you insert. If you over- or under-tighten these guides, the paper feeds improperly or not at all. Paper supports on printers with vertical feed paths help them load sheets from an insert slot atop the device. You must extend these supports into their working position to permit the printer to pick up media correctly from the paper slot.

Inappropriate Media

If the paper is too thick or if it is media that your printer can’t accommodate, it may fail to feed correctly because of their dimensions or surface properties. Some inkjet printers use hardware or software adjustments to accommodate premium photo paper, which runs thicker than the typical sheets these devices accept. If you attempt to print using the wrong settings, your paper may not move at all. Paper that exceeds the device’s handling specifications may be impossible to use regardless of the setting you implement. Likewise, if you try to print on a media type, such as transparency film, that your printer can’t handle, your results will prove unsatisfactory.

Dirty Rollers

Printers use sets of rollers to pull paper in and feed it through. If these rollers become soiled with ink, dust or other contaminants from the environment in which the device operates, their functionality becomes compromised. Some desktop devices use rollers you can clean yourself, in which case your user guide should detail the appropriate procedure. Avoid solvents, stiff-bristled brushes, fluids, petroleum-based lubricants and other oils; these may damage the printer. If you purchase paper that includes a cleaning sheet in the package, verify its suitability for your hardware before you use it, even if the product comes from the same company as your printer.

Other Considerations

Setting up a printer requires a firm, level surface to promote proper operation. If the device sets crookedly or unevenly, or operates on a platform that allows it to vibrate or wobble, your results may include feed failures. Accidentally loading one-sided media with the wrong side presented to the feed mechanism also may cause problems. Avoid damaged or damp paper, or sheets from a package stored under a heavy weight. These conditions may change the flexibility and other printing properties of your media, rendering them unsuitable for output.

My Computer Printer Won’t Pull in Paper. Desktop printers offer reliable service that becomes an accustomed part of your daily office routine. If your hardware suddenly refuses to feed paper into its output mechanism, plan on substituting diagnostic procedures for page output until you track down the source of … ]]>