Categories
BLOG

maryland lottery payout centers

How and Where to Claim DC Lottery Prizes

It’s easy to collect your prize. Claim locations vary by prize amount. Find out where you can claim your prize below.

Due to the COVID-19 pandemic, the DC Lottery Prize Center is open by appointment only for prize claims of over $5,000. No walk-ins will be accepted. Mail-in claims are also encouraged. Players should redeem winning tickets up to $600 at any DC Lottery retailer and prizes up to $5,000 at any of the DC Lottery’s Retailer Plus locations throughout the city.

We value your business and appreciate your patience while we work to process prize claims as quickly and as safely as possible.

Claim any prize up $600 in any DC Lottery Retailer or by mail.

Claim prize up to $5,000 at a Retailer Plus location or by mail.

Required to complete prize claim over $600 :

  • Original winning ticket (sign the back)
  • Original Photo ID (must be an unexpired, valid, government-issued photo ID- driver’s license, state-issued ID or passport)
  • Original Social Security card (must exactly match name on photo ID)
  • Office of Lottery and Gaming claim form

Claim prize over $5,000 at DC Lottery Prize Center or by mail.

Required to complete prize claim of $5,000 and larger :

  • Original winning ticket (sign the back)
  • Original Photo ID (must be an unexpired, valid, government-issued photo ID- driver’s license, state-issued ID or passport)
  • Original Social Security Card (must match name on photo ID)
  • Office of Lottery and Gaming claim form

If you won a prize on DC iLottery please view: How to claim your DC iLottery winnings.

Claim by Appointment

Prize Center Hours: 8:00 am to 4:30 pm, Monday – Friday

To make an appointment to claim a prize of $5,000 or larger, call: 202-645-8000

To claim in person, you must make an appointment and have a prize of $5,000 and larger to claim. No guests will be allowed to accompany the player/claimant inside the Prize Center except for those requiring an accommodation for a disability or as an interpreter.

Players must wear a face covering to enter the building and at all times while inside the Prize Center.

Lottery staff will follow health and safety protocols during appointments, which includes wearing masks, observing social distancing, and frequently disinfecting shared or common surfaces. Appointments will be scheduled 60 minutes apart.

The Lottery asks that players who have an appointment to take the following precautions:

  • Arrive no more than 5 minutes before your scheduled appointment. Anyone arriving more than 5 minutes before their appointment time, will be asked to wait outside the building. Anyone who is more than 10 minutes late to their appointment will have to reschedule for another time. Parking at 2235 Shannon Place, SE is limited so plan accordingly.
  • You must wear a face covering at all times.
  • No guests will be allowed to accompany the player inside the office unless necessary to assist players/claimants as an accommodation for a disability or as an interpreter.
  • During the appointment, you must observe social distancing, follow directional signs and floor markings.
  • You will need to bring all required documentation to claim a prize. Claimants must bring two forms of identification with them to their Prize Center appointment: a valid government-issued photo ID (driver’s license, state-issued ID or passport) and a Social Security card. The claimant’s name (first and last name, middle initial or name, Jr., etc.) must match exactly on both of the identification documents, or the DC Lottery will be unable to process the ticket.
  • A maximum of 10 prize claims will be processed per appointment.
  • If you have registered a fever in the last 14 days or have been in close proximity to anyone who tested positive for COVID-19 must schedule their prize claim appointment for a later date or you should mail in your prize claim.

These precautions are meant to increase everyone’s safety. We appreciate your patience and understanding.

If you are unable to schedule an appointment or are concerned about visiting the Prize Center in person, please consider mailing your claim .

Claim Your Prize by Mail

Prize claims of any amount can be mailed to the DC Lottery’s Prize Center. Players seeking to claim prizes of $5,000 or larger should contact the Prize Center at 202-645-8000 for additional guidance.

To claim a ticket by mail, sign and fill out the information on the back of the ticket. Then complete a winner claim form, include a copy of your driver’s license, state-issued ID or passport and Social Security card, and send it in with the original winning ticket to:

DC Lottery Prize Center
2235 Shannon Place, SE
Washington, D.C. 20020

The DC Lottery is not responsible for tickets lost in the mail and recommends players use trackable mail services when sending in their winning ticket(s).

All mail-in claims for draw games (DC-2, DC-3, DC-4, DC-5, Powerball, Mega Millions, Keno, Race2Riches, and The Lucky One) must be postmarked within 180 days of the official winning draw date for the winning ticket presented for claim. Mail-in claims for Instant Tickets must be postmarked within 180 days of the announced end-of-game date for the winning Instant Ticket presented for claim.

Claim your iLottery Winnings

Powerball and Mega Millions

Prizes of $4,999.99 and less

All prizes of $4,999.99 or less are automatically deposited into your iLottery account.

Prizes of $5,000.00 and larger

If you win a prize of $5,000.00 and larger, you will need to visit the DC Lottery Prize Center for payment. You will need to make an appointment by calling 202-645-8000. The Prize Center is open Monday through Friday from 8:00 am to 4:30 pm.

You must present original copies of your valid government-issued photo ID (state-issued driver’s license, non-driver identification, or a United States Passport ID), Social Security card, and the 30-digit Voucher ID that corresponds with your win in order to claim a prize. Note: The name on the photo ID and the Social Security card must match exactly. These identification documents must also match with the information contained in the player profile of the iLottery account associated with the 30-digit Voucher ID presented for claim.

The Voucher ID corresponding with your win must be presented on paper by printing either the screen, a screenshot, or taking a picture. You can find this 30-digit Voucher ID by going to your account, selecting Gaming History, and then clicking on the winning voucher.

You can save some time by filling out and bringing a completed claim form to your appointment.

e-Instant Games

Prizes of $9,999.99 and below

All prizes of $9,999.99 or below are automatically deposited into your iLottery account.

Prizes of $10,000.00 and larger

If you win a prize of $10,000.00 or larger, you will need to visit the DC Lottery Prize Center to claim and receive payment. Prize claims are by appointment only and can be made by calling 202-645-8000. The Prize Center is open Monday through Friday from 8:00 am to 4:30 pm.

You must present originals of their valid government-issued photo ID (state-issued driver’s license, non-driver identification, or a United States Passport ID), Social Security card, and the 36-character alphanumeric Voucher ID that corresponds with your win in order to claim a prize. Note: The names on the photo ID and the Social Security card must match exactly. These identification documents must also match with the information contained in the player profile of the iLottery account associated with the 36-character alphanumeric Voucher ID presented for claim.

The Voucher ID must be corresponding with your win must be presented on paper by printing either the screen, a screenshot, or taking a picture. You can find this 36-alphanumeric Voucher ID by going to your account, selecting Gaming History, and then clicking on the winning voucher.

You can save some time by filling out and bringing a completed claim form to your appointment.

Save Some Time! Fill Out a Claim Form!

Fill out a Claim Form before arriving at your appointment to expedite the claims process and wait time.

Claim your prize before your ticket expires.

Game

Claim Period for Tickets Purchased after October 1, 2011

180 Days from the Date of the Draw

180 Days from the Date of the Draw

180 Days from the Date of the Draw

180 Days from the Date of the Draw

180 Days from the Date of the Draw

180 Days from the Date of the Draw

180 Days from the Date of the Draw

180 Days from the Date of the Draw

180 Days from the Date of the Draw

180 Days from the Date of the Draw

180 Days from the Date of the Draw

180 Days from the Official Close of Game
(Check the back of the ticket for the correct claim period.)

Say Cheese!

Winners claiming a prize of $25,000 and larger are required to have their photograph taken to complete the claim process and receive their Lottery prize.

Most computers will open PDF documents automatically, but you may need to download Adobe Reader .

It's easy to collect your prize. Claim locations vary by prize amount. Find out where you can claim your prize below.

How to Claim

You’ve scratched your ticket or you’ve checked those winning numbers and you’ve discovered you have a winning ticket!

If you have a winning ticket for which the prize-redemption period expires during the Governor’s declared state of emergency, the Lottery will validate and pay the prize as long as you file your claim by mail or in person at a Customer Service Center no later than 30 days after Virginia’s state of emergency order has been lifted.

Last updated: 6/1/20

Customer Service Centers reopened

The Virginia Lottery is pleased to welcome players back to its Customer Service Centers.* To continue to promote public health and safety, we have adjusted our claims process. Here is everything you need to know before visiting us in person:

*Prize Zone at 600 E. Main St. WILL NOT reopen at this time. Richmond-area winners should visit Prize Zone West at 1620 E. Parham Road.

There will be Virginia Lottery employees available to provide social-distancing directions for the claims process.

Download and complete your claim form prior to your visit.

If possible, print and complete the claim form, found here, prior to arriving.

Ensure you have photo ID and proof of SSN.

You will need to present all required documentation in order for us to process your claim as efficiently as possible. Information about acceptable forms of ID can be found here.

Wear a mask or similar face covering.

The Virginia Lottery will continue to follow the latest public health and safety guidelines from the Centers for Disease Control and Prevention. Players will be required to wear a mask or similar face covering when visiting any of our Customer Service Centers.

Do not bring guests.

To accommodate social distancing, we are limiting the number of customers in our Customer Service Centers. Please help us accomplish that by not bringing any family or friends with you unless you need their assistance to conduct your transaction.

When you arrive to claim your prize, this will be the process:

  • Mask required
  • Claim packet will be provided to you
  • Sign the back of your ticket
  • Have current photo ID
  • Have proof of Social Security number: (Social Security card, W-2 tax statement, 2019 tax forms, court papers, military DD214 document or another verifiable residency document). Place documents in packet.
  • Circle Visa® Debit card or check for multiple tickets
  • No more than 10 people will be allowed in line for an available space which will be designated by a Virginia Lottery decal on the sidewalk.

How to Claim

You’ve scratched your ticket, or you’ve checked those winning numbers. You’ve discovered you have a winning ticket! There’s nothing quite like that feeling of winning. You want to savor it, but you also want to make sure you follow every step in the process of how to claim your lottery winnings.

Before you do anything else, sign your name on the back of the ticket. In fact, it’s a good idea to sign every ticket you buy even before you know if it’s a winner. A ticket is a bearer instrument. By signing it, you protect yourself. Never hand an unsigned ticket to another person unless you are okay with that person claiming a possible prize.

Online Claims

If you won a prize in a Lottery game while playing online, here’s how to claim your prize.

When you play online, it’s easy to get your money quickly. You can receive wins of less than $100 automatically. The money goes right into your player wallet, and you don’t have to do anything to make a claim.

If you win more than $100, you have to file an online claim to receive your money. This process is quick and efficient. We send email updates to let you know the status of your payment, so you can track your money. Remember, you must claim your prize within 180 days or it will expire.

A new way to get paid!

The Lottery wants to make playing our games and claiming any winning prize easy.

The Virginia Lottery is pleased to offer two convenient ways to claim your winnings at our customer service centers and prize zones. You can now choose a check or a Visa debit card for prizes from $10 to $5,000. Keep in mind the Visa debit cards cannot be reloaded with new funds.

How to cash in a winning prize of $600 or less

If the prize is $600 or less, Virginia Lottery retailers may cash it. Keep in mind that many retailers don’t keep large amounts of cash available, for security reasons. Retailers can, however, pay you with a check or money order. If you prefer, you can take it to a Virginia Lottery customer service center, one of the prize zones or claim your prize through the mail. We’ll gladly issue you a check or a Visa debit card for your winnings. The only difference is that you’ll need to provide a valid government-issued photo ID and your social security number or other proof of your social security number if the prize amount is greater than $100.

How to cash in a winning prize over $600

If your prize is more than $600, you can take it to a Virginia Lottery customer service center or one of the prize zones. Below is a list of addresses and phone numbers. Be sure to bring a valid government-issued photo ID and your social security card other proof of your social security number. Double check your photo ID and Social Security card to ensure your name is exactly the same on both documents as they need to match exactly to claim your winnings. When you get there, you’ll fill out a claim form or click here to get the form now. If you have questions about what you need to claim, call 804-692-7000.

Not a U.S citizen but you reside in the U.S.? No problem. Just bring your green card (permanent resident card), a government-issued photo ID (a Visa will work) and an official document displaying your Social Security number. Not a U.S. resident? We’ll just need to see a valid government-issued photo ID.

You can also claim your prize through the mail. Sign your ticket and mail it to: Virginia Lottery Claims, P. O. Box 1254, Richmond, VA, 23218-1254. Be sure to complete the requested information on the back of the ticket so the Lottery knows where to send the check or Visa debit card. If the prize is more than $600, you’ll need to supply a copy of both your government-issued photo ID and your Social Security card. If the prize amount is $600 or less, just include your social security number. It’s a good idea to make copies of the front and back of the ticket, and use registered mail to make sure your ticket arrives safely.

Don’t wait too long

Draw-game tickets expire 180 days after the drawing. Print ‘n Play games expire 180 days after the purchase date. Scratchers expire 180 days after the end of the game. These Scratcher games are currently active or recently ended. If you don’t see that game listed there, that ticket may have expired which means you may be out of luck. We DO NOT Pay on expired tickets.

Lottery prizes are taxable

If you win more than $600 it will be reported to federal and state tax agencies. If you win more than $5,000, taxes will be withheld automatically. Currently, the Lottery is required to withhold 24% for federal taxes and 4% for state taxes. If you win a large prize, it’s a good idea to talk to a tax professional soon after your win to discuss how it will affect your tax situation.

If you owe delinquent debts for things like back taxes or unpaid child support, it will be automatically withheld from prizes greater than $100 claimed at a Lottery office.

Don’t forget that if you win a Virginia Lottery prize, it’s not a secret. All prizes greater than $600 are public record. If you win a large prize, your name and photo might be posted on the Virginia Lottery website and possibly reported in news media. This proves that real people really win Virginia Lottery games. If you never heard about anyone winning the Lottery, would you play?

Acceptable government-Issued photo IDs

To collect a prize, you need to show government-issued photo ID to prove you meet all the criteria to claim a Virginia Lottery prize. If you don’t see the one you use on this list, you may need to get a new ID to claim your prize. The types of photo IDs accepted by the Virginia Lottery are:

  • Motor Vehicle Operator’s License
  • Photo Identification Card issued by a local, state or federal government agency or entity
  • Craft or Trade License issued by local or state government
  • Armed Forces Identification
  • U. S. Passport or Passport Card

Acceptable SSN documentation

Social Security number documentation is a second requirement to claim your Lottery prize. The following types of documentation can be used to claim a prize from the Virginia Lottery:

  • Social Security card issued by the Social Security Administration (Neither a copy of the card nor a metal/plastic reproduction is acceptable for in-office visits)
  • W2-G issued by the Virginia Lottery within the past 6 months
  • W2 issued for the prior tax year with full social security number
  • Federal or State income tax return filed for the prior tax year
  • Verification letter from the bank on bank letterhead displaying claimant’s name and social security number (Letter cannot be older than 30 days)

You will need the correct documentation to claim your prize.

Public disclosure of winners

As of July 1, 2019, a new law in Virginia allows winners of prizes greater than $10 million to claim that prize anonymously, meaning the Lottery won’t publicly release the winner’s name or hometown unless the winner gives written permission.

For prizes of $10 million and less, the winner’s name, hometown and photo are public record. Depending on the prize, the Lottery may use the winner’s name, hometown, prize amount and photo for reasonable publicity, social media and other winner awareness!

The Lottery is committed to K-12 public education

Every time you play the Virginia Lottery, kids across the Commonwealth are the real winners. All Lottery profits go to the K-12 public schools in Virginia. In Fiscal Year 2019, the Lottery generated nearly $650 million for K-12 public schools.

Privacy notice

The Federal Privacy Act (Public Law 93-579), 5 USC §552a requires that this notice be provided when personal information is collected from individuals.

The Virginia Lottery is subject to the Virginia Government Data Collection and Dissemination Practices Act (Va. Code § 2.2-3800, et seq.). Provision of a player’s social security or tax identification number is voluntary; however, the Lottery may be unable to validate and process a prize claim without the number due to the application of the Virginia Lottery Law and the regulations adopted thereunder (Va. Code § 58.1-4000, et seq.; 11 VAC 5-11-10, et seq.), as well as the Virginia Debt Setoff Collection Act (Va. Code § 58.1-520, et seq.). For prizes of $600 or more, the Virginia Lottery requires a player’s social security or tax identification number for tax withholding and reporting purposes, pursuant to 42 USC 405(c)(2)(C)(i), 26 USC 3402(q), 26 USC 6041, 26 C.F.R. 31.3042(q)-1(e) and the regulations enacted thereunder.

Information is collected to validate and process a claim and for promotional, investigative and administrative purposes. By submitting this claim, you consent and agree to such use, and waive any and all claims whether known now or in the future related thereto. The Virginia Lottery is subject to the Virginia Freedom of Information Act (Va. Code § 2.2-3700, et seq.). Once a prize has been validated, the following facts are public information and may be subject to disclosure: (i) name, (ii) city and state of residence, (iii) game played, (iv) amount won, and (v) date won. For purposes of this subsection, amount won means the nominal prize amount, the cash payment if different from the nominal prize amount, and the cash payment after taxes are withheld. The Virginia Lottery will not disclose any other personal or identifying information without your permission unless legally mandated to do so.

You’ve scratched your ticket or you’ve checked those winning numbers and you’ve discovered you have a winning ticket! ]]>