Categories
BLOG

maryland lottery customer resource center

Maryland Lottery Claims Center to be Closed for Two Weeks

Share this:

The Maryland Lottery’s Claims Center in Baltimore will be closed for the last two weeks of December and will reopen on Monday, Jan. 4. Lottery retailers and Maryland’s six casinos will continue to cash tickets without interruption.

As part of the State of Maryland’s response to the COVID-19 pandemic, Gov. Larry Hogan issued an order on Dec. 17 that all state agencies will suspend in-person customer service operations for two weeks beginning on Monday, Dec. 21.

All visits to the Claims Center are by appointment only. Customers who have appointments scheduled from Dec. 21 through Dec. 31 must reschedule for a later date by visiting the appointment scheduling page on mdlottery.com.

Lottery winners also have the option to claim by mail, using the claim form available on the How To Claim page of mdlottery.com.

All Lottery retailers are authorized to cash winning tickets valued up to $600. The Lottery has approximately 400 Expanded Cashing Authority Program (XCAP) retailers across the state that are authorized to cash winning tickets valued up to $5,000. A list of XCAP retailers is available on the How To Claim page. Winning Lottery tickets valued up to $25,000 can be cashed at all six of Maryland’s casinos. Prizes with a value of more than $25,000 must be claimed at the Lottery’s Claims Center.

Maryland Lottery Claims Center to be Closed for Two Weeks Share this: The Maryland Lottery’s Claims Center in Baltimore will be closed for the last two weeks of December and will reopen on

Lottery Temporarily Closes Customer Resource Center, Extends Claiming Deadlines

Share this:

Winning tickets can be redeemed by mail and up to 30 days after state of emergency is lifted

News Release, Maryland Lottery

The Maryland Lottery has temporarily closed its Customer Resource Center in Baltimore and has extended the deadline for players to redeem winning tickets that expire during the coronavirus state of emergency.

The Lottery’s Customer Resource Center at 1800 Washington Boulevard in Baltimore will close at 4:30 p.m. on Monday, March 30 and will remain closed until further notice.

Any winning ticket can be redeemed by mail using the mail-in claim form available on the How To Claim page. Fill out the claim form through your signature on Line 12. For prizes valued at $601 or more, winners must submit copies of two forms of identification. More information on the accepted forms of identification is available on the How To Claim page. To redeem by mail, send the signed ticket, the claim form and, for prizes of $601 or more, identification paperwork to:

Maryland Lottery Customer Resource Center
1800 Washington Boulevard, Suite 330
Baltimore, MD 21230

Please allow at least 30 business days for processing of your claim. Processing times may be longer due to an increased volume of mail-in claims.

If you have a winning ticket that expires during Maryland’s current state of emergency, the Lottery will pay the prize if you submit the ticket within 30 days after the coronavirus state of emergency is terminated. The state of emergency began on March 5, 2020.

Winners of My Lottery Rewards second-chance prizes whose claim deadlines occur during the state of emergency will also be able to claim for up to 30 days after the state of emergency has been lifted.

Lottery Temporarily Closes Customer Resource Center, Extends Claiming Deadlines Share this: Winning tickets can be redeemed by mail and up to 30 days after state of emergency is lifted