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North Carolina Lottery moves Greensboro office to new location

Lottery players in the Triad looking to claim a big prize will pick up their checks in a new location in Greensboro beginning Monday, Nov. 23rd.

The change occurs as the N.C. Education Lottery moves its regional office and claims center in Greensboro to a new location this weekend. The new regional office will be located at: 20A Oak Branch Drive, Greensboro, N.C. 27407.

Operations at the old office, located at Stonesthrow Crossing Shopping Center on Farmington Drive, will end Friday, Nov. 20, at 1 p.m. The move is occurring over the weekend to minimize any impact to lottery players who use the Greensboro office.

All operations will resume at the new Oak Branch Drive location as of 9 a.m. on Monday. The office is open Mondays through Fridays from 9 a.m. till 5 p.m.

Lottery winners can always collect prizes up to $599 at their favorite lottery retail locations. But they must visit a regional office and claims center to collect prizes between the amounts of $600 and $99,999. The offices are also used by the lottery’s sale staff that work in the region and to provide training to retailers who sell lottery tickets in the area. Prizes of $100,000 or more must be claimed at lottery headquarters in Raleigh.

The Greensboro office is one of five regional offices operated by the Education Lottery. The others are located in Asheville, Charlotte, Raleigh and Greenville. A claims office is located in Wilmington.

Public Gaming Research Institute

NC lottery claim centers, closed since March, reopen with new restrictions

Posted May 14, 2020 10:15 a.m. EDT
Updated May 14, 2020 10:18 a.m. EDT

Raleigh, N.C. — The North Carolina Education Lottery reopened its claim centers Monday with some new safety guidelines in place.

Winners of large lottery prizes have not been able to get their prizes in person since March, when the claim centers closed per the statewide stay-at-home order.

According to the N.C. Education Lottery, lottery winners have collected more than $11.8 million in prizes, including a $2 million Powerball prize and two $1 million scratch-off prizes, since the offices reopened.

“We’ve had many lucky winners lately and we’re glad to get these prizes to them,” said lottery director Mark Michalko. “We also appreciate how well lottery players are following our safety guidelines so that everyone can claim their prizes safely.”

All claim centers will follow strict safety guidelines to prevent the spread of COVID-19, including:

  • Spacing out of visitors, only allowing a few inside at a time
  • Asking anyone who enters the claim center to wear a mask or facial covering (one will be provided to people who don’t have one)
  • Lottery employees will wear masks and gloves
  • Social distancing, keeping people at least six feet apart from others

Winners of lottery prizes on tickets expiring between March 10 and Aug. 1 have until Nov. 1 to claim them, officials said. The claim centers, located in Raleigh, Greensboro, Charlotte, Greenville, Wilmington and Asheville, are only open for winners to claim prizes. No ticket sales are occurring there.

Winners of smaller prizes can collect prizes at stores that sell lottery tickets.

The North Carolina Education Lottery reopened its claim centers Monday with some new safety guidelines in place. ]]>