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Florida Lottery expands claim by appointment options for players

TALLAHASSEE — The Florida Lottery is expanding options for players to claim their winnings by appointment.

According to a press release, players with prizes worth $600 or more can schedule appointments to file claims at Florida Lottery Headquarters and district offices. Before, that was only an option for prizes worth $5,000 or greater.

Players can schedule claim appointments through the lottery’s website here.

Appointments are available Monday through Friday from 8:30 a.m. to 4 p.m. EST. The first hour of each day is reserved for players 65 and older, and those with serious underlying medical conditions.

Secure drop boxes are also available inside each district office for players to drop off winning tickets with a completed winner claim form and ID. The drop boxes are accessible Monday through Friday.

In following local county and/or city ordinances, players must wear a face covering and submit to a mandatory health screening in accordance with DOH and CDC guidelines prior to entering a Lottery office.

In an effort to limit the number of people in an office at one time, players are also asked to attend their claim appointment by themselves unless they require the assistance of another person for medical reasons.

Florida Lottery expands claim by appointment options for players TALLAHASSEE — The Florida Lottery is expanding options for players to claim their winnings by appointment. According to a press

Lottery Offices

LOTTERY OFFICES ARE CURRENTLY OPEN BY APPOINTMENT ONLY

Florida Lottery Headquarters are located in Tallahassee, and there are eight additional District Offices to better serve our players throughout the state. Click on any of the District Office locations listed below for maps and driving directions.

APPOINTMENT TIP: Please check for appointment times at multiple locations near you because appointment availability varies by location.

Pensacola District Office

Trade Winds Shopping Center
6601 North Davis Highway – Suite 54
Pensacola, FL 32504-6301
Email: District Office
Call: (850) 484-5020
Drop Box Hours: 8:00 am – 3:30 pm, CST
Schedule an Appointment at this Office

Tallahassee District Office

250 Marriott Drive
Tallahassee, FL 32301
Email: District Office
Call: (850) 487-7799
Drop Box Hours: 8:30 am – 4 pm, EST
Schedule an Appointment at this Office

Gainesville District Office

Butler Plaza
3926 Southwest Archer Road
Gainesville, FL 32608-2342
Email: District Office
Call: (352) 334-3880
Drop Box Hours: 8:30 am – 4 pm, EST
Schedule an Appointment at this Office

Jacksonville District Office

8206 Philips Highway – Suite #36 –
Jacksonville, FL 32256
Email: District Office
Call: (904) 448-4760
Drop Box Hours: 8:30 am – 4 pm, EST
Schedule an Appointment at this Office

Florida Lottery Headquarters
(Prizes above $250,000)

250 Marriott Drive
Tallahassee, FL 32301
Email: Claims Processing
Call: (850) 487-7707
Drop Box Hours: 8:30 am – 4 pm, EST
To schedule an appointment for prizes above $250,000, please contact Florida Lottery Headquarters at: 850-487-7707.

Tampa District Office

Centerpoint Business Park
1911 US Highway 301 North – Suite 170
Tampa, FL 33619-2661
Email: District Office
Call: (813) 744-6134
Drop Box Hours: 8:30 am – 4 pm, EST
Schedule an Appointment at this Office

Orlando District Office

West Town Corners
380 South State Road 434 – Suite 1028
Altamonte Springs, FL 32714
Email: District Office
Call: (407) 788-2202
Drop Box Hours: 8:30 am – 4 pm, EST
Schedule an Appointment at this Office

Fort Myers District Office

11760 Metro Parkway
Fort Myers, FL 33966
Email: District Office
Call: (239) 278-7111
Drop Box Hours: 8:30 am – 4 pm, EST
Schedule an Appointment at this Office

West Palm Beach District Office

4360 Forest Hill Blvd
West Palm Beach, FL 33406
Email: District Office
Call: (561) 640-6190
Drop Box Hours: 8:30 am – 4 pm, EST
Schedule an Appointment at this Office

Miami District Office

14621 Oak Lane
Miami Lakes, FL 33016
Email: District Office
Call: (305) 364-3080
Drop Box Hours: 8:30 am – 4 pm, EST
Schedule an Appointment at this Office

A SECURED DROP BOX FOR SUBMITTING CLAIMS IS AVAILABLE AT ALL LOTTERY OFFICES UNLESS THE OFFICE IS CLOSED TO EMPLOYEES. ANY OFFICE WITH AN ASTERISK (*) NEXT TO ITS NAME IS TEMPORARILY UNABLE TO ACCEPT DROP BOX CLAIMS. PLEASE CHECK BACK FOR DAILY UPDATES. LAST UPDATED 01/13/2021.

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Must be 18 or older to play.
Play responsibly.

Lottery Offices LOTTERY OFFICES ARE CURRENTLY OPEN BY APPOINTMENT ONLY Florida Lottery Headquarters are located in Tallahassee, and there are eight additional District Offices to better serve