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Air Asia – A great start to any holiday

Since first launching in 2001, AirAsia has flown more than 600 million passengers to destinations scattered across the Asia Pacific region. AirAsia operates flights to more than 150 holiday hotspots, covering more than 400 routes and 11,000 services per week. AirAsia has scooped up awards for being the world’s best low-cost airline, and has also been recognised for its cabins and loyalty programs.

Air Asia Online Check-in

You can now select seats and print your boarding pass. Air Asia Online Check-in at Webjet. Save time at the airport.

Air Asia Hot Deals

*Prices on this page are subject to change without notice, perform a search to view live pricing. Prices are inclusive of taxes and airline surcharges. Webjet flight fees per booking: Webjet Servicing Fee: Domestic $21.95, NZ/Pacific $24.95, International $32.95. Booking Price Guarantee: Domestic $12.95, NZ/Pacific $14.95, International $21.95. Varying payment fees are included in the price breakdown on Webjet’s checkout page, once your payment method has been selected.

Pre-Flight Information

Check-In Information

Self check-in, including online check-in, app check-in and self-service kiosk check-in, is preferred by AirAsia. Passengers should be aware, however, that self check-in is not available in some circumstances. Those travelling to and from the Maldives or the United States and those with reduced mobility or special assistance requirements are not permitted to use the service. Passengers travelling with an infant aged eight days old or younger, or without a parent or guardian when aged under 16 years of age also cannot use self check-in. Pregnant passengers and those with medical conditions may use a self check-in method, but must identify themselves to a check-in or boarding gate staff member to ensure company policy is followed.

For most of AirAsia’s services, self check-in may be accessed as early as 14 days prior to departure, with the service typically closing 60 minutes prior to the scheduled flight time. Self check-in for AirAsia X flights closes 4 hours prior to departure, while passengers departing China may check-in up to 2 hours ahead of their flight. For passengers travelling to and from Thailand, Saudi Arabia, Myanmar and Australia on flights with an AK, FQ, QZ or Z2 carrier code, self check-in opens 10 days ahead of departure, while flights with D7 or XJ carrier code close 4 hours prior to the scheduled flight time.

International Flights

Check-in counters for international flights open 3 hours prior to, and close 60 minutes ahead of, the scheduled flight time at all airports. Passengers flying on routes from Chubu Centrair International Airport in Nagoya (NGO) to Taoyuan International Airport in Taipei (TPE) may check-in from 2 hours 30 minutes to 60 minutes before departure.

Domestic Flights

Passengers travelling on domestic flights within Malaysia may check-in 2 hours prior to departure. Check-in counters close 60 minutes before departure from klia2 (Kuala Lumpur International Airport 2), 30 minutes before departure from Japan, and 45 minutes before departure from all other airports. Passengers flying within Malaysia will be charged a check-in fee of RM10 per person when checking-in at an airport counter. This fee does not apply to international services, passengers with reduced mobility, special guests (unaccompanied minors and pregnant passengers), or when passengers are required to recheck-in due to flight rescheduling.

Online Check-In

Those on eligible flights may check-in online 14 days before, up until 1 hour prior to a flight’s scheduled departure time. Please note that web check-in closes 4 hours before departure for AirAsia X flights.

AirAsia Mobile App Check-In

Passengers can use the AirAsia mobile app to check in. The app generates a barcode that is then used to reprint a boarding pass upon arrival at the airport. You may receive an e-boarding pass if you are booked onto an eligible flight.

Self-Service Kiosk Check-In

Self-service check-in kiosks are available to AirAsia passengers at most airports in Malaysia, Indonesia, Thailand, India, the Philippines and Singapore. These kiosks can also be used by passengers needing to print boarding passes and bag tags. Those wanting to use these kiosks for self check-in must have their 6-character booking number at the ready.

Baggage

Cabin Baggage

All AirAsia passengers have one piece of cabin luggage included in their fare. This piece must adhere to dimension requirements (56cm x 36cm x 23cm) and those specs are inclusive of any handles, wheels and side pockets. These dimensions ensure that the piece can be stowed in the overhead compartment. A secondary small bag may also be taken on-board – a laptop bag, handbag or backpack. The combined total weight of these two pieces must not exceed 7kg.

Checked Baggage

Checked baggage does not come as standard in an AirAsia airfare and must be purchased as an add-on to your ticket, or as part of a bundled fare – Value Pack, Premium Flex, Premium Flatbed. Checked baggage can be purchased in advance to your flight, or upon arrival at the airport. Choose from 20kg, 25kg, 30kg or 40kg allowances. An individual bag should not weigh more than 32kg.

Those travelling on a Value Pack or Premium Flex fare receive checked baggage allowance of 20kg. Passengers on a Premium Flatbed fare receive 40kg of checked baggage allowance.

Passengers travelling to or from the United States are provided with a piece-based baggage allowance. Each passenger may purchase one or two pieces of baggage, with the number of pieces to be purchased determined by the weight and quantity of the luggage carried. A single piece of baggage must not weigh more than 20kg, while two pieces of baggage weighing up to 10kg are regarded as two individual pieces.

AirAsia BIG

AirAsia’s loyalty program is AirAsia BIG. It is also called the Freedom Flyer Programme. There are four membership tiers – Red, Gold, Platinum and Black – with each covering its own requirements and perks. BIG points are earned based on spend, and can be accrued on eligible flight legs (called Qualifying Flown Sectors; one-way flights operated by particular airlines, as well as AirAsia). Members can also earn points when spending with AirAsia BIG retail and industry partners. Passengers progress through membership tiers as their BIG Points bank increases. BIG Points can be redeemed for AirAsia flights, as well as for hotel stays, attraction entry, activities, and more.

Lounges

AirAsia Premium Red Lounge

The AirAsia Premium Red Lounge is located in the mezzanine level of klia2 International Departure (Kuala Lumpur International Airport 2). This sleek space has features to cater to both leisure and business travellers. A VIP room has workstations, charging ports and Internet access, while those looking to unwind before their flight can make use of the beanbags in the sunroom and reads from the magazine stand. Travellers feeling peckish can choose from hot and cold items in the dining space. Alcoholic beverages are available to purchase. There are washing and change rooms. Open 24 hours, the AirAsia Premium Red Lounge is freely accessible for Premium Flatbed and Premium Flex passengers departing on international flights from klia2. Walk-in access is available to all AirAsia passengers at a fee of RM85.00 per entry for 3 hours. Passengers may also pre-book entry into the lounge for a fee of RM75.00 per entry for 3 hours.

In-Flight Experience

In-Flight Entertainment

Xcite Inflight Entertainment is AirAsia’s in-flight entertainment offering. Passengers may access Xcite Inflight Entertainment through the Xcite Tab, a tablet preloaded with hours of content. A battery life of approximately six hours provides ample time to browse through the high definition content available, including TV shows, movies, magazines, games and music. The Xcite Tab is available for passengers to rent on most AirAsia X (D7) flights, subject to availability. The Xcite Tab can also be booked in advance, to guarantee you don’t miss out for your flight. Hire of an Xcite Tab includes a headset. Xcite Inflight Entertainment is included in Premium Flatbed fares.

Dining

Meals are not included in an AirAsia Low Fare ticket, however are a feature of Value Pack, Premium Flex and Premium Flatbed fares. The culinary offering – called Santan, after the brand of coconut milk – covers cuisine from around South East Asia, and menus vary depending on flight route. Passengers can pre-book their preferred meal up to 24 hours before their flight’s departure time, and some of the dishes available range from nasi lemak, vegetable rice bowl, pumpkin kootu with vegetable jalfrezi, biryani, and Japanese cotton bread sandwiches. The Santan Combo Meal includes a complimentary drink.

Cabin Class

Low Fare

AirAsia’s Low Fare is the ultimate no-frills ticket. It includes cabin baggage only, however travellers have the option to add-on checked baggage, seat selection, meals, lounge access and Xcite Inflight Entertainment for an additional fee. The standard pitch on a Low Fare seat when on A320 aircraft is 28 inches; width is between 16 to 17 inches. The seat pitch on A330 aircraft is 30 inches, with a minimum 16-inch width.

Value Pack

A Value Pack fare provides passengers with 20kg of checked baggage, a meal, and choice of Standard Seats in the aircraft cabin. Lounge access, Xcite in-flight entertainment, and the ability to change the date or time of the flight are available to add-on, at an extra charge.

Premium Flex

Those buying a Premium Flex fare receive the same inclusions as those in a Value Pack fare, in addition to lounge access, Xpress baggage, Xpress boarding, and dedicated check-in. An Xcite Tab can be pre-booked for an additional fee. Seat selection is also included and covers AirAsia’s Hot Seats, which are located towards the front of the plane and on emergency exit rows. Hot Seats on A320s have a pitch of up to 29 inches, 16- to 17-inch width and a minimum of 20 inches of legroom. Those travelling in Hot Seats on A330s received 17.5 inches of legroom.

Premium Flatbed

Passengers can book a Premium Flatbed for most AirAsia X (D7) flights.These seats can be converted into full flatbeds, and designs feature a privacy screen and an adjustable head and foot rests. Passengers receive a pillow and duvet, and can make sure of the seat’s universal power port and reading light during the flight. The pitch of AirAsia’s Premium Flatbed is 59 inches with a 19 inch wide seat. This fare includes all the features of Premium Flex, plus free Xcite Tab with noise-cancelling headphones and unlimited flight date and time changes.

Frequently Asked Questions

What countries does AirAsia fly to?

AirAsia flies to countries across Asia, Oceania and North America, including Australia, China, Hawaii, Japan, India, Indonesia, Malaysia, Thailand and more.

Does AirAsia provide meals?

Meals are included in Value Pack, Premium Flex and Premium Flatbed fares. Low Fare passengers may purchase a meal for an additional fee.

Who started AirAsia?

Datuk Kamarudin Meranun and Tony Fernandes are the co-founders of AirAsia. The domestic airline was acquired by the pair in 2001 and was soon relaunched as a leader of budget air travel in Asia.

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About

AirAsia is a Malaysian low-cost airline headquartered in Kuala Lumpur, which operates many flights to 25 countries and 165 destinations. It is Malaysia’s largest airline in terms of fleet size and destinations. The airline has been awarded Skytrax’s ‘World’s Best Low-Cost Airline’ 2019, for 11 years running and is committed to, low-cost carrier model including cost-saving innovations and self automation. Within the AirAsia family includes subsidiary airlines:

Other airlines flying to destinations in Malaysia and Philippines include Cebu Pacific and its subsidiary Cebgo.

Destinations

AirAsia flies to many destinations which include: Abu Dhabi, Adelaide, Alor Setar, Bacolod, Balikpapan, Banda Aceh, Bandar Seri Begawan, Bandung, Bangalore, Bangkok, Beijing, Batam, Bintulu, Busan, Cebu, Chengdu, Chennai, Chiang Mai, Taipei, Pattaya, Colombo, Ho Chi Minh City, Johor Bahru, Colombo, Kathmandu, Penang and many others.

COUNTRY CITY IATA CODE AIRPORT
Bangladesh Dhaka DAC Shahjalal International Airport
Brunei Bandar Seri Begawan BWN Brunei International Airport
Cambodia Phnom Penh PNH Phnom Penh International Airport
Siem Reap REP Siem Reap International Airport
Sihanoukville KOS Sihanoukville International Airport
China Chengdu CTU Chengdu Shuangliu International Airport
Guangzhou CAN Guangzhou Baiyun International Airport
Guilin KWL Guilin Liangjiang International Airport
Hangzhou HGH Hangzhou Xiaoshan International Airport
Kunming KMG Kunming Changshui International Airport
Nanning NKG Nanning Wuxu International Airport
Quanzhou JJN Quanzhou Jinjiang Airport
Shantou SWA Jieyang Chaoshan International Airport
Shenzhen SZX Shenzhen Bao’an International Airport
Wuhan WUH Wuhan Tianhe International Airport
Hong Kong Hong Kong HKG Hong Kong International Airport
India Bengaluru BLR Kempegowda International Airport
Bhubaneswar BBI Biju Patnaik International Airport
Chennai MAA Chennai International Airport
Hyderabad HYD Rajiv Gandhi International Airport
Kochi COK Cochin International Airport
Kolkata CCU Netaji Subhash Chandra Bose International Airport
Tiruchirapalli TRZ Tiruchirapalli Airport
Visakhapatnam VTZ Visakhapatnam Airport
Indonesia Banda Aceh BTJ Sultan Iskandar Muda International Airport
Bandung BDO Husein Sastranegara International Airport
Denpasar DPS Ngurah Rai International Airport
Jakarta CGK Soekarno–Hatta International Airport
Makassar UPG Sultan Hasanuddin International Airport
Medan KNO Kuala Namu International Airport
Padang PDG Minangkabau International Airport
Palembang PLM Sultan Mahmud Badaruddin II Airport
Pekanbaru PKU Sultan Syarif Kasim II International Airport
Pontianak PNK Supadio Airport
Semarang SRG Achmad Yani International Airport
Siborong-Borong DTB Silangit International Airport
Surabaya SUB Juanda International Airport
Yogyakarta JOG Adisucipto International Airport
Laos Vientiane VTE Wattay International Airport
Macau Macau MFM Macau International Airport
Malaysia Alor Setar AOR Sultan Abdul Halim Airport
Bintulu BTU Bintulu Airport
Ipoh IPH Sultan Azlan Shah Airport
Johor Bahru JHB Senai International Airport
Kota Bharu KBR Sultan Ismail Petra Airport
Kota Kinabalu BKI Kota Kinabalu International Airport
Kuala Lumpur KUL Kuala Lumpur International Airport
Kuala Terengganu TGG Sultan Mahmud Airport
Kuantan KUA Sultan Haji Ahmad Shah Airport
Kuching KCH Kuching International Airport
Labuan LBU Labuan Airport
Langkawi LGK Langkawi International Airport
Melaka MKZ Malacca International Airport
Miri MYY Miri International Airport
Penang PEN Penang International Airport
Sandakan SDK Sandakan Airport
Sibu SBW Sibu Airport
Tawau TWU Tawau Airport
Maldives Malé MLE Velana International Airport
Myanmar Yangon RGN Yangon International Airport
Philippines Manila MNL Ninoy Aquino International Airport
Singapore Singapore SIN Singapore Changi Airport
Sri Lanka Colombo CMB Bandaranaike International Airport
Taiwan Kaohsiung KHH Kaohsiung International Airport
Taipei TPE Taipei Taoyuan International Airport
Thailand Bangkok DMK Don Mueang International Airport
Chiang Mai CNX Chiang Mai International Airport
Hua Hin HHQ Hua Hin Airport
Krabi KBV Krabi Airport
Pattaya UTP U-Tapao International Airport
Phuket HKT Phuket International Airport
Vietnam Can Tho VCA Can Tho Airport
Da Lat DLI Lien Khuong Airport
Da Nang DAD Da Nang International Airport
Hanoi HAN Noi Bai International Airport
Ho Chi Minh City SGN Tan Son Nhat International Airport
Nha Trang CXR Cam Ranh International Airport
Phu Quoc PQC Phu Quoc International Airport

Baggage

Carry-On Baggage

AirAsia passengers are entitled to have two carry-on bags (one cabin bag, one laptop bag), each bag cannot exceed 7kg. Cabin bag has to be smaller or equal to 56 x 36 x 23 cm in dimension and laptop bag has to be smaller or equal to 40 x 30 x 10cm in dimension.

Checked Baggage

Passengers can check as many luggage as they want on AirAsia flights, but the total weight of the bags cannot be greater than 32 kg. It cannot exceed 119 x 119 x 81 cm or 319 cm in total dimensions.

Check-In

Online Check-In

Passengers can check-in online via the AirAsia web check-in page. Online check-in opens 14 days before scheduled flight departure time and closes one hour before. Passengers can check-in by entering the airport of departure, the booking number/reference and the last name of the person that the reservation was made under. Online check-in can also be completed via the AirAsia mobile app.

Airport Check-In

Passengers can also check-in at the airport of departure by presenting their travel documents to one of the agents at the AirAsia check-in desk.

On all international flights, airport check-in opens three hours before and closes one hour before the scheduled departure time of the flight.

On all domestic flights, airport check-in opens two hours before scheduled flight departure time and closes one hour before on flights from Kuala Lumpur International Airport, 30 minutes before on all flights from Japan and 45 minutes before on flights from all other airports.

Frequent Flyers Program

AirAsia offers AirAsia Asean Pass, a travel pass that allows passengers to book base fares at least 14 days or more before departure date. The airline also offers BIG SHOT, a frequent flyer program to reward regular travellers with the airline. As a BIG SHOT, you get to earn BIG Points with every flight booking and in return, redeem more flights with those points. From September 2017, AirAsia have renovated to BIG points. Under the scheme, points are determined by how often passengers fly: the more they fly with AirAsia, the faster they will earn points, regardless of how much they spend on fares.

The four-status system moves from Red status – for passengers who fly up to 13 AirAsia flights a year – to Gold and Platinum and Black, for those who fly over 50 times a year. Long-haul and Fly-Thru flights count as two short-haul flights, under the new calculation.

Flights in English

Book your AirAsia flights with Alternative Airlines to ensure a good service and communication through booking in English. We provide options and choice for you in our payment methods and currencies, giving a trusting service and experience.

AirAsia Deals and Discounts

Looking for AirAsia deals and flight ticket discounts? See all of Alternative Airlines airline ticket coupons and save with AirAsia. Pay in US Dollars, pay with PayPal and save!

Economy Class

The airline has Leather seats with a 28-inch pitch and 16-17 inch width. Meals may come at a cost depending on the seat fare you select.

– WIFI

Onboard WIFI is available on their 56 A320 fleet.

– In-Flight Entertainment

In-Flight Entertainment (IFE) comes with a cost. You can either by your IFE onboard or pre-book it. Pre-booking IFE costs MYR 59 and purchasing onboard will cost MYR 69, and it is subject to the daily exchange rate. You can also access AirAsia’s IFE with their onboard WIFI.

Premium Economy Class

AirAsia name these seats as “Hot Seat”. They come with a 29-inch seat pitch and 16-17 inch seat width. Meals are provided onboard, you can also pre-book your meal up to 24 hours before your flight.

– WIFI

Onboard WIFI is available on their 56 A320 fleet.

– In-Flight Entertainment

In-Flight Entertainment (IFE) comes with a cost. You can either by your IFE onboard or pre-book it. Pre-booking IFE costs MYR 59 and purchasing onboard will cost MYR 69, and it is subject to the daily exchange rate. You can also access AirAsia’s IFE with their onboard WIFI.

Food

– Meal Options

AirAsia offer inflight meals under their AirAsia Santan menu, with dishes inspired by Asian and international origins. This menu can be pre-ordered before flying up to 24 hours before flying, to ensure you get the option of your choice. The options vary depending on your flight, but generally includes fragrant curries, sandwiches, pasta dishes and oriental rice and chicken dishes.

Please note that pre-ordered meals must be ordered 24 hours before flying. All pre-ordered meals will include a complimentary drink.

Snacks and selected hot meals can still be purchased in flight. The in-flight menu for your flight can be viewed by following the link above.

– Special Dietary Requirements

If there is nothing on the pre-order menu that suits your dietary requirements, contact AirAsia directly to see if they can provide a special meal for you onboard.

– Drinks & Alcohol

If you pre-order a meal with AirAsia before travelling, there will be a complimentary drink included in the fare. In addition, there will be drinks available to purchase onboard in the in-flight service. On most flights, there is a selection of alcoholic beverages that will be available to purchase.

Fleet

The AirAsia fleet includes 61 A320-200 and 31 A320neos and 2 A321-200 neos .

Airline Alliance

AirAsia does not belong to any airline alliances.

Hub Airport

Kuala Lumpur International Airport

Kuala Lumpur International Airport is Malaysia’s main international airport and is one of the busiest airports in South East Asia. The airport has the capacity to handle 75 million passengers per year. It is the hub airport for Malaysia Airlines, AirAsia, AirAsia X and Malindo Air. Other airlines which fly to and from Kuala Lumpur International Airport include Air China, Cathay Pacific, Korean Air, Emirates, Lion Air, Qantas and many others.

Alternative Airlines to AirAsia

Please click on the logos below to find out more about airlines that fly similar routes to AirAsia:

News

21 November 2019

AirAsia Has Taken Delivery Of Its First A321neo

AirAsia ordered 353 Airbus A321neo from the manufacturer, which makes the airline one of the largest A321neo customers in the world. The aircraft is configured in a 3-3 configuration with 236 seats in a single-class layout.

According to Airbus, the aircraft will be deployed on routes from Kuala Lumpur to destinations like Bangkok, Kuching, Shenzhen and Singapore. AirAsia Group CEO – Tan Sri Tony Fernandes said “We are proud to welcome our first A321neo today as the backbone of our future operations. The new generation state-of-the-art aircraft will allow AirAsia to further boost air connectivity to and from Malaysia ahead of Visit Malaysia 2020, at the same time deliver greater opportunities for tourism, business and trade in line with the government’s Shared Prosperity Vision 2030.”

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